We want to make sure your experience with our platform is smooth and hassle-free. If you encounter any bugs or issues, follow these guidelines to report them effectively:
Reporting for Free, Personal, and Teams Plans
If you are using a Free, Personal, or Teams plan, please report any issues using the Intercom button located at the bottom-right corner of every page. This includes both our website and the AI Studios video editor.
When reporting an issue, here are some tips to help us address it faster:
Provide Detailed Information: Clearly describe the issue you’re facing, including the steps to reproduce it.
Include Your Account ID: This is the email address you use to sign in.
Attach Screenshots or Recordings: Visual references like screenshots or screen recordings can help us understand the issue better.
Template for Reporting:
Issue Summary: Briefly describe the problem.
Steps to Reproduce: List the actions leading up to the issue.
Expected Behavior: What you expected to happen.
Actual Behavior: What actually happened.
Account ID: Your sign-in email.
Attachments: Include any relevant screenshots or recordings.
Enterprise Customers
If you are an Enterprise customer, please report issues directly to your assigned Account Manager for tailored support.
Platform-Wide Issues
In the rare event of a platform-wide issue, rest assured that we are actively working on resolving it as quickly as possible. Updates will be provided through appropriate channels to keep you informed.
We appreciate your cooperation and detailed reports, which help us improve your experience. Thank you for your support!
AI Studios by DeepBrain AI appreciates everyone’s understanding that we are a small team working hard to provide the best experience for all our users. If you have any suggestions on how to improve your experience, don’t hesitate to reach out to us through Intercom as well.