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Account & Billing
Account & Billing

Learn about Pricing and Monthly Payment.

DeepBrain AI Support avatar
Written by DeepBrain AI Support
Updated over a week ago

Is this a paid service?

AI Studios is a monthly subscription service. Those who want to experience AI Studios service can use it as a starter plan ($30 per month) for beginners.

How long can I use it after payment?

If you subscribe, your credits will be renewed every 30 days based on the payment date, and any unused credits will be reset.

Account & Billing

1. Payment Methods

To create AI Studios account, please visit this page.

We accept credit cards, Cash App Pay, and ACH Credit Transfer (bank wire transfer).

2. Account Setting

To access your profile information, go to My Profile > Account Settings where you are able to:

  • Change your Password

  • Cancel or Subscribe to AI Studios

  • Change your Push Notifications

  • See Payment History

3. Refunds

Please get in touch with our support team at [email protected] to request a refund. Any refunds will be processed as quickly as possible to the original payment method.

It usually takes 5-10 business days for the refund to appear in your bank account. Please contact your bank if there are any unexpected delays.

Review our Terms of Use Policy (Refer to Clause 3 for Refund Policy)

Account Plans

1. Upgrade your plan

If you would like to make a corporate unit, please contact our support team.

2. Pause your plan

We are a SARS service that is billed on a monthly basis.

If you wish to pause, please unsubscribe.

3. Credits

With a Starter plan, you get 600 video credits/month, which equals to 10 minutes of video.

An exported video consumes credit. We recommend you preview your audio or video before generating your video. Audio or Video previews do not consume your credits.

Credits do not roll after after subscription renewal. If you need help, please get in touch with our support team.

4. Cancel your subscription

If you cancel the payment, your subscription is valid until the end of your subscription and you will not be charged the next billing cycle.

5. Can I pay per video?

No. AI STUDIO is based on monthly or annual subscriptions.

6. Can I have a lifetime plan?

We do not currently provide a lifetime plan.

Account Access

1. Reset Password

To reset your account password visit this page. You will then be directed to the page where you may reset your password and be asked to enter your registered email address.

Once your email address has been entered, click the password-reset link as seen below.

We'll send you a message with instructions on how to reset your password; this process could take up to ten minutes.

Not getting emails to reset passwords?

  • Check your Spam or Junk folder.

  • Check your firewall settings in case they are preventing the reset email from getting to your domain.

  • Check the email address is the one registered for your STUDIO account.

Please get in touch with our support staff if you're still having trouble signing in.

2. Unsuccessful / Failed Payment

We accept Visa and Master cards, and if your payment is declined or seems to have failed, please double-check the following:

  • Card details match

  • Correct billing address

  • Sufficient funds are available

Please try a different card or get in touch with our support staff at [email protected] if the information listed above is accurate. Note that we do not currently accept payments using PayPal.

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