[AI Studios] Account Access

Learn how to gain access to your account, password resets.

DeepBrain AI Support avatar
Written by DeepBrain AI Support
Updated over a week ago

1. Reset Password

To reset your account password visit this page. You will then be directed to the page where you may reset your password and be asked to enter your registered email address.

Once your email address has been entered, click the password-reset link as seen below.


We'll send you a message with instructions on how to reset your password; this process could take up to ten minutes.

Not getting emails to reset passwords?

  • Check your Spam or Junk folder.

  • Check your firewall settings in case they are preventing the reset email from getting to your domain.

  • Check the email address is the one registered for your STUDIO account.

Please get in touch with our support staff if you're still having trouble signing in.


2. Invalid Subscription

If you already have a paid subscription and try to sign into your account but get the above error, please contact our support team to regain acces


3. Unsuccessful / Failed Payment

We accept Visa and Master cards, if your payment is declined or seems to have failed, please double-check the following:Card details entered match and have the correct billing address

  • Card expiration date

  • Sufficient funds are available

Please try a different card or get in touch with our support staff if the information listed above is accurate. Note that we do not currently accept payments using PayPal.

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